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HBS Working Knowledge


    Who is the Chief Sustainability Officer?

  • There are only a few dozen chief sustainability officers in American companies, although their number has been growing rapidly. A new study by George Serafeim and Kathleen Miller explains who they are, where they come from, and how to make them more effective.

    Apple Pay and the Technology Adoption Problem

  • Apple wants to convert your iPhone into a digital wallet with Apple Pay. Professors Benjamin Edelman and Willy Shih assess its chances for success and wonder if consumers have a compelling reason to make the switch.




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