Career and Workplace

In Unsteady Times, Job Seekers Need a Reality Check. Mentors Can Help

Recent graduates are often disappointed when dream jobs seem out of reach. Research by Livia Alfonsi shows how mentors can guide them in resetting expectations and reworking their career plans.

A cutout figure of a person climbing wooden steps, with a hand holding the final step in place, set against a grid background of teal, orange, and red.

Each year, graduates of colleges and trade programs enter the job market with new credentials and high hopes. But many discover that positions matching their qualifications are few and far between.

Faced with disappointing offers, they hesitate to settle, turn down low-level jobs, and keep searching. But are they expecting too much?

Harvard Business School Assistant Professor Livia Alfonsi suggests that job seekers can check their perceptions by speaking directly with workers a few steps ahead in the field. In a study conducted in Uganda that carries implications far beyond its borders, Alfonsi found that mentorship programs can dramatically improve career outcomes for job seekers, not only by supplying networking connections, but by helping people recalibrate their expectations.

There was always a hovering sense of, OK, now that they’ve got the skills, what next?

“At least in the beginning, people tend to have a positive outlook and think about all the possibilities they can get,” says Alfonsi. Success, she says, doesn’t mean giving up on one’s dreams, but rather crafting a more realistic plan to get there.

Embracing reality might be particularly necessary now. The US unemployment rate for new entrants, including recent college graduates, hit a nine-year peak this year, data from the Bureau of Labor Statistics shows. Indeed, Federal Reserve Chair Jerome Powell acknowledged in September that young people are having a harder time locking down work and pointed to a “low-firing, low-hiring environment” that’s making it especially tough to break into the workforce.

While training and education ultimately do pay off for students, it can take longer to see the results many expect immediately, Alfonsi says.

Pairing mentors with job seekers

Uganda, like many African countries, struggles with chronic youth unemployment; about 30% of young adults are jobless. The country has attempted to address the problem by offering skills-training programs to educate young people in hairdressing, construction, manufacturing, and other trades.

Alfonsi, who studied the programs in Uganda, found that equipping young people with practical skills helped them find stable work. Still, some continued to struggle.

“There was always a hovering sense of, OK, now that they’ve got the skills, what next?” she recalls. Oftentimes, graduates spent years searching before finding a job matching their new skillset—and many gave up trying along the way.

In many cases, graduates expected to leap into jobs related to their training right away, but were offered entry-level roles, such as sweeping floors at a hair salon or digging holes at construction sites. Many rejected those opportunities and kept searching for better prospects.

Learning to be patient

To help guide their job search efforts, Alfonsi helped set up a mentorship program called “Meet Your Future,” pairing current students with alumni who had successfully navigated the job market and had found work in their chosen trades.

She describes the program and its results in the working paper “Meet Your Future: Experimental Evidence on the Labor Market Effects of Mentors.” The paper, which was released in June, was cowritten with Mary Namubiru, a fellow with the development organization BRAC Uganda, and Sara Spaziani, assistant professor at the University of Warwick.

Mentors weren’t given extensive training and were told to simply share their experiences and listen to understand what mentees needed. The only requirement was to meet with job seekers at least three times, though in practice, many met more often and developed ongoing relationships.

In recordings of the meetings, mentors shared plenty of practical advice, such as how to craft a resume or prepare for a job interview. But that wasn’t the information mentees were drawn to, Alfonsi says. Instead, they were most likely to be inspired by encouragement and a more realistic framing of the trajectory in their field.

“The main takeaways were the importance of patience, the need to push through, the idea that you have to ‘suck it up’ and get through the first stage,” Alfonsi says.

Building realistic expectations

The impact of the mentor program was significant. For one thing, graduates were more likely to take entry-level positions in hopes of later using them as stepping stones to more fulfilling careers. And mentored students revised their overly optimistic salary expectations about their immediate post-graduation prospects, which, on average, had been nearly six times higher than their actual earnings. In addition, compared to students who weren’t mentored, mentees were:

  • 25% less likely to reject job offers, leading them to secure employment more quickly.

  • 27% less likely to exit the labor force.

  • Earning 18% more than their unmentored peers within a year.

By the numbers

Alfonsi and fellow researchers found that compared to people who weren’t coached, mentored students were:

  • 15%
    More likely to be employed in the sector of their training.
  • 8%
    More days spent working in a role three months after graduation.

One result Alfonsi found surprising: Providing cash support to students didn’t improve their job search results. Worried that perhaps one reason students were dropping out of the job hunt was because they lacked funds, she experimented with giving some of the mentored students an infusion of cash to weather the search.

She found, however, that providing cash actually made mentorship less effective, since many conversations became more transactional and focused on job-search tips. What they needed more than financial support was encouragement to change their mindset, Alfonsi says.

Mentors didn’t refer students for jobs

Part of what made the program successful was its authenticity, Alfonsi says. Mentors weren’t paid to participate and instead volunteered to give back or burnish their own leadership and communication skills. What transpired was an honest connection between people in similar circumstances. Mentors rarely gave direct job referrals to students—most likely because they didn’t know them well enough to confidently recommend them.

“I’m not saying a mentorship cannot work through referrals, but in our case, it didn’t happen because the relationship wasn’t strong enough, which allowed us to uncover these other important benefits of mentoring,” Alfonsi says.

The lessons from the paper, Alfonsi believes, are hardly limited to low-income workers in Africa. She believes job seekers around the world could benefit from mentorship opportunities.

We need to be careful to walk this line between being realistic about when the returns are going to come, but also encouraging.

“There’s research showing that job seekers from Germany and India to the US have misaligned beliefs” about their job prospects, she says. In part, she says, that’s the fault of educational institutions, which often tout graduates' success to recruit new students without making clear that career paths can be steeper than they were in the past. “Everyone is going out with this hubris, this very optimistic sense of where they will land.”

Alfonsi’s research shows that even a light-touch form of mentorship can yield dividends for new grads by giving them a more realistic view of the trajectory they’ll need to follow—and the dues they’ll have to pay along the way—before ultimately acquiring their dream job.

“We need to be careful to walk this line between being realistic about when the returns are going to come, but also encouraging,” she says. “If students have more of a sense of the path, they can get started on it sooner. Maybe in the short term, you will be digging that hole—but down the line, that could translate into a fulfilling career, and receiving encouragement along the way will make it easier.”

Image: Ariana Cohen-Halberstam with asset from AdobeStock/AdobeStock/jirsak

Have feedback for us?

Latest from HBS faculty experts

Expertly curated insights, precisely tailored to address the challenges you are tackling today.

Strategy and Innovation

Social Responsibility

Data and Technology