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How Teams Work: Lessons from the Pandemic

April 7, 2021
By: Kristen Senz

How will COVID-19 change collaboration? When COVID-19 first sent office employees home last year, many managers filled their teams’ calendars with online check-ins, drop-ins, and updates to make up for the loss of spontaneous interactions—often sinking morale and efficiency. Knowledge workers and managers didn’t know what types of interactions they needed to succeed. When managers understand the building blocks for team work, they can allocate time better and select the right communication tools, whether teams are dispersed or together, a new study from Harvard Business School suggests.

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Defining a Post-Pandemic Channel Strategy

April 5, 2021
By: Frank V. Cespedes

Companies have experienced a surge of online orders during the pandemic. As the crisis eases, leaders need to decide whether the dramatic shift to e-commerce is permanent — and allocate investments accordingly.

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Commuting Hurts Productivity and Your Best Talent Suffers Most

March 30, 2021
By: Lane Lambert

Companies that prize innovation should keep employees out of soul-crushing transit, even after the COVID-19 pandemic. Many of us have been there: mired in rush-hour traffic, listening to music or news to take our minds off the grind, wishing we didn’t feel so stressed before we’ve even reached the office. A late-night conversation with a fellow researcher about the hassle of commuting inspired Harvard Business School Assistant Professor of Business Administration Andy Wu to conduct a study that asked: Does the daily commute affect innovation and productivity for tens of millions of workers? And if so, what are the implications for companies that employ commuters?

Planning for a Hybrid Workforce

March 26, 2021
By: Tsedal Neeley

Professor Tsedal Neeley, author of the new book, Remote Work Revolution: Succeeding from Anywhere, provides leaders with five ways to plan for their future workforce.

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Managing Future Growth at an Innovative Workforce Education Startup

March 23, 2021
By: Brian Kenny

Guild Education is an education marketplace that connects employers and universities to provide employees with “education as a benefit.” The Denver-based company is transforming traditional tuition-assistance programs by facilitating direct payment by the employer to the academic institution and by supporting students with coaching and advising. Now CEO and co-founder Rachel Carlson must decide how to manage the company’s future growth. Should she focus on expanding Guild’s core education marketplace, or extend the business model to include the career placement market? Professor Bill Sahlman discusses this unique startup and Carlson’s plans for its growth in his case, “Guild Education: Unlocking Opportunity for America's Workforce.”

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