Business Impact Center

Most Recent Faculty Insights


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Keeping Remote Workers at the Center of the Action

January 13, 2021
By: William R. Kerr, Joseph B. Fuller

Video conferencing and other communications technologies have been a lifeline for many during the COVID-19 pandemic. But they can exacerbate existing inequalities and create new ones. How can organizations help employees thrive in the post-COVID hybrid workforce of in-person and remote teams? Michael Peachey heads up the user experience (UX) group at RingCentral, which provides communications and collaboration tools and services. He says successful companies will fit the tools and tactics to the circumstances of their workers so remote doesn’t mean left out.

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How 'Small C' Change Can Beat Large-Scale Rebuilding

January 13, 2021
By: Boris Groysberg, Sascha L. Schmidt, Sebastian Flegr

Many business leaders are convinced that large-scale change is necessary to bounce back from difficult times. But a professional soccer team's surprise success shows that smaller measures can work better, write Boris Groysberg and colleagues.

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Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

January 6, 2021
By: Danielle Kost

Itching to get off the COVID couch? New research by John Beshears bucks conventional wisdom about what it takes to make exercise a habit.

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The 10 Most Popular Stories of 2020

December 17, 2020
By: Dina Gerdeman

Few could have predicted how deeply the COVID-19 pandemic would upend life and business. Our most-read stories and research papers reflect the challenges of a year we won't forget.

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Intermountain Healthcare: How COVID-19 Catalyzes Change

December 16, 2020
By: William R. Kerr, Joseph B. Fuller

While hospitals battle on the frontlines of the COVID-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus businesses, from food service to operating rooms. The pandemic is accelerating the Utah-based non-profit’s adoption of telemedicine, digital platforms, and artificial intelligence. President and CEO, Marc Harrison discusses the company’s shift to remote work, employee support, re-skilling, and its efforts to address the crisis in healthcare affordability and access.


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