Faculty Books
Faculty Books is a listing of new books by HBS faculty acquired by Baker Library.
To see all publications by a faculty member, visit the HBS Faculty and Research site. For a complete listing of all books recently acquired by Baker Library | Bloomberg Center see New Books in Baker Library | Bloomberg Center.
New! Find faculty books by using this custom search.
Featured Faculty Book
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business From the authors: Here's our worldview: uncommon service is not about trying harder or deciding that your customers are always right. It's about making careful design choices in the blueprints of a business model. It's about designing a service model that allows average employees—not just the exceptional ones—to produce service excellence as an everyday routine. Outstanding service organizations create offerings, funding strategies, systems, and cultures that set their people up to excel casually. The book shows managers how to design and scale an exceptional service model, and makes the case for how any organization can increase profitability, satisfaction and competitive advantage by delivering consistently outstanding service. |
Recently Acquired HBS Faculty Books:
Cases about redefining global strategy Siegel, Jordan, Ghemawat, Pankaj Boston, Mass.: Harvard Business Pub., c2011 Buy this book
The founder's dilemmas: anticipating and avoiding the pitfalls that can sink a startup Wasserman, Noam, 1969- Princeton, N.J.: Princeton University Press, c2012 Buy this book
The rate and direction of inventive activity revisited Lerner, Joshua, Stern, Scott Chicago: University of Chicago Press, 2012 Buy this book
Teaming: how organizations learn, innovate, and compete in the knowledge economy Edmondson, Amy C San Francisco: Jossey-Bass, c2012 Buy this book
Venture capital and private equity: a casebook Lerner, Joshua, Hardymon, Felda, Leamon, Ann Hoboken, NJ: John Wiley & Sons, c2012 Buy this book
Cost accounting: a managerial emphasis Horngren, Charles T., Datar, Srikant M., Rajan, Madhav V., Upper Saddle River, N.J.: Pearson/Prentice Hall, c2012 Buy this book
Uncommon service: how to win by putting customers at the core of your business Frei, Frances, Morriss, Anne: Harvard Business Review Press, c2012 Buy this book
Management accounting: information for decision-making and strategy execution Kaplan, Robert S. Upper Saddle River, N.J.: Pearson, c2012 Buy this book
True north groups: a powerful path to personal and leadership development George, Bill (William W.) San Francisco, Calif.: Berrett-Koehler Publishers, c2011 Buy this book
A "short treatise" on the wealth and poverty of nations (1613) Serra, Antonio, (Author) Reinert, Sophus (Editor) London: New York: Anthem Press, 2011 Buy this book
Capitalism: its origins and evolution as a system of governance Scott, Bruce R New York: Springer, 2011 Buy this book